TELECOMS  FACILITIES  MANAGEMENT

Maple offers a range of Telecommunications Facilities Management (TFM) services to our existing clients and other large organisations in the UK.  This paper outlines the concept and explains what it can do for your organisation.

MAPLE COMMUNICATIONS MANAGEMENT  -  Background

Maple provides telecommunications consultancy services to business users.  It is a vendor-independent company, specialising in the selection, management and improvement of its clients' telecoms systems and other services - voice and data.

Formed in 1982, Maple has in-depth experience across the UK telecommunications industry.  Telecoms Facilities Management contracts have developed directly from first-hand experience of the problems arising in corporate telecoms management.

THE BUSINESS ISSUE

There is a persistent shortage of people with telephone management knowledge and experience.  This skill shortage either leads to falling telephone service levels.  Or it causes telephone expenses to increase unnecessarily.  Or both.

In the days when the  telephone system was considered as an overhead the aim was to keep its cost to a minimum.  With little choice of equipment or supplier the exchange could be locked in a room for 15 years until it was time to be replaced - visited occasionally by a maintenance man.  The equipment did not change much, and nor did its users or their requirements.

You have seen this situation reversed, to one where the telephone system is used as a measure of management performance, where organisations are judged by how they deal with their telephone public, and where telecommunications has become the key to improved business efficiency.

Modern systems offer a wide range of benefits in terms of costs, service, flexibility, and scope for development.  Unfortunately this potential cannot be realised with the passive approach of a by-gone era : positive action is required.

Every organisation relies on the telephone for the effective conduct of its business, and therefore needs someone to be responsible for its telecoms planning, organisation, and control.  Sometimes the whole responsibility is vested in a person who shares his or her time with other duties.  More often tasks are spread between a variety of individuals in different departments - with no overall control.  This hides the true costs and makes effective telecoms management difficult, if not impossible.  

What to do?  The first step must be to apply more skills to the genuinely new problems of managing a telephone system in the liberalised environment of the new millennium.

THE SOLUTION  -  Telecoms Facilities Management

With its pool of specialist skills Maple's Facilities Management group is the complete solution to the telephone skills shortage.  As your Facilities Manager we will become your telephone management department.  We will monitor your systems, manage your suppliers and support your users.

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